Return & Exchange Policy
At Mepii Bites, we carefully inspect our products before dispatch to ensure they reach you in fresh, pristine condition.
Eligibility for Return or Exchange
Returns or exchanges are accepted only in the following cases:
Reporting a Damaged or Defective Product
Within 48 HoursPlease contact us within 48 hours of receiving your order if you receive a damaged or defective product.
To process your request quickly, please provide:
* Video evidence of unboxing or packaging may be requested where necessary to expedite resolution with our logistics partners.
Inspection & Approval
Once we receive your request, our team will review the provided information and verification details. We may request additional photographs or video evidence to verify the issue.
If the return or exchange is approved, we will provide further instructions for the next steps and dispatch a replacement.
Exchange
Where applicable and upon verification, we may offer:
- A replacement of the damaged or defective product, or
- Another suitable resolution depending on product availability.
* Replacements are subject to real-time product inventory availability.
Non-Returnable Cases
Products cannot be returned or exchanged if:
Please do not send any product back without first receiving explicit confirmation and a return authorization from our customer support team. Unauthorized returns sent directly cannot be accepted or processed.
For any return or exchange queries, our support desk is here to help.